Case 01
Retention program for a D2C brand
- Result
- +120% repeat customer rate and +62% AOV within 6 months.
- Channels
- Email, SMS, WhatsApp
Work
Work and results
9+ years of retention and growth work for ecommerce brands. Some brands aren't named, but every number is real.
Case studies
Case 02
3x growth across a 40+ brand enterprise portfolio
- Result
- Portfolio grew 3x, at 15% month-on-month.
- What I did
- Built and tuned email, SMS and WhatsApp playbooks for each brand. Designed custom automated workflows and chatbots that drove adoption, clicks and engagement.
Case 03
A retention service built from zero
- Result
- Profitable from its second quarter. 15+ brands signed.
- What I did
- Built the service, hired and trained the team, sold it to brands with conversion and ROI forecasts, and set up reporting across email, SMS and WhatsApp.
Case 04
Scaling customer success for D2C brands
- Result
- Built and led a 15+ person customer success team. Managed 25+ leading D2C brands. Onboarded 80+ enterprise brands onto marketing automation.
- What I did
- Designed custom flows and campaigns, wrote 5+ client case studies, and built playbooks for faster adoption.